Loyalty Lab: looking for an email stud Our email business is getting bigger, so we need to add resources. Anyone you know? They can come join the fun!

Job Title: Email Operations Consultant
Company: Loyalty Lab

Summary

Loyalty Lab Inc. is a growing San Francisco venture-funded supplier of hosted retail multi-channel loyalty systems. Loyalty Lab’s suite of powerful SAAS (software as a service) marketing solutions allows retailers to create and manage loyalty and relationship marketing programs without any commitment to software or hardware.

This is your hands-on opportunity to make an impact at a top tier venture funded startup. You will be responsible for email campaigns for our top customers. This requires working with our clients, partners and internal groups to guide successful implementation of email programs and delivery best practices.

Responsibilities

Maintain high deliverability rates for client campaigns.
Manage relationships with ISPs (including white listing process)
Enforce privacy and anti-spam policies.
Monitor list uploads for potential problems.
Setup and monitor feedback loops.
Review email delivery logs for problems.
Consult with clients on email deliverability and optimization best practices. Review bounce logs and provide support/education as needed.
Manage penalties for non-compliance if required.
Regular reviews with product and client services team for resolution, feedback and product improvements
Assist sales team in communicating email best practices to prospects.

Requirements

• 5-7 years of experience as a product or implementation manager at a top tier email ISP.
• Bachelors in Computer Science or Business (with technology experience).
• Excellent project management, analytical, multi-tasking, written and verbal communication skills.
• Highly customer centric, well organized and articulate.
• Self-starter, able to deliver projects independently on time and with high quality.
• Able to work with client services, customers and product teams to translate functional and technical requirements into product solutions.

Personal Profile: Creative, Analytical, Team Player and Detail Oriented  ¶ 12:08 PM