What Makes A 4 Star Hotel?
My recent trip took me to a 4 star hotel, the Westin, in Chicago. Thanks to Priceline and William Shatner, I was able to stay here for about the price of a 2 star hotel. I am often amused at the little touches that the hotel uses to distinguish themselves, catering to their expected clientele.
For instance, the shower. I have seen hotels tout the quality of their showers, and, specifically, their showerheads. Some actually offer them for sale. The water pressure, the rainfall, the "oxygenation"...the list goes on and on. Imagine my amusement at what greeted me at the Westin: Yup, if one is good, two must be better, right? Truth to be told, it was a good shower, but the sheer audacity of it practically brought me to hilarity.
But the coup de grace was the in-room coffeemaker. Yes, you know this one. You wake up, want a cup, and stumble over to the scaled-down, no frills Mr. Coffee lookalike to pop in a pod of Maxwell House that is inevitably too cold or too bitter. But a 4 star like the Westin? Oh, no... Note the details here. First, the coffeemaker is shaped and chromed like an expensive espresso dispenser. Second, no piddly Folgers here: we're talking top-shelf Starbucks. Finally, the cups: no poor porcelain cousins to be found, only a perfect facsimile of the classic white Starbucks cup...complete with paper sleeve to insulate your hands from the normally hot temperatures. Ideal for the business traveler who heads to the elevator without the embarrassment of actually showing they are drinking from that in-room poor excuse of a caffeine dispenser.
The Westin knows their clientele, and clearly went for broke. Of course, the following morning in my La Quinta cinderblock cell, as I sipped from the Maxwell House pot of lukewarm joe, I was yearning for my Starbucks....but wasn't that the point? ;-)
A bike, coffee...and a cupholder?Maybe it's just me, but I have a hard enough time pedaling. Yes, I miss my morning coffee, but this seems like an accident waiting to happen.
The Cult of Dunkin' Donuts
I'm sitting in a crappy Long Island hotel, nearly 2am, with the dual effects of steamy summer fog clinging to me as only the East Coast has to offer, trying to catch up on work. Yes, this is the joy of business travel. But, although nearly every factor should leave me aggravated, tired, and cranky, I'm suspiciously happy. Why? Two words:
Dunkin' Donuts.
Yep, I'm back among the land of the worst coffee and exceptional pastries. The world where a lahge regulah means something, and a chocolate donut is not a dry cakey pastry, but a wonder to be slowly, orgasmically consumed. I'm not alone; seems there is an entire sub-culture of DD fans out there, and most, like me, were raised in Boston. Having been a San Francisco resident for over a decade, I do not miss much about the other Bay State, but Dunkin' Donuts is still a major loss (there's not a single one in Northern CA).
By the way, two Boston area icons helped me realize this tonight. First, the link above comes from the venerable Bill Simmons' column of random thinking. And if you're looking for a funnier take on it, check out Denis Leary's "coffee-flavored coffee" rant below.
Flip Side of Corporate: NeoBedouinsIf the Google corporate culture is one end of the spectrum, the ever-improving SFGate.com has a perspective on the other end: the "neo-nomad," or "Bedouins:" those that prefer to work out of a coffee shop. Seems unlikely? Add in WiFi (nearly a requirement for San Francisco), an atmosphere designed for small groups to be able to be together, some funky music, and power, and you've got an incubator for small companies and innovators.
While I definitely prefer the comfort and focus of an office, I tend to make use of these while I am on the road. My favorite is Caribou Coffee: free WiFi that you need to renew every hour; makes you buy more coffee. Lodge-like atmosphere. BIG chairs, friendly staff. However, the idea of doing my work at one of these places is...bizarre. Now add in San Francisco's funky culture and passionate commitment to loud music. How the heck can you work?
Suffice it to say, it's not for everyone, but it's a very interesting insight into a world unlike my own. Bonus: check out this GREAT Slideshow with voiceover from the article. This combination of newspaper with NPR-like immersion is exactly what I wanted to see after reading the article. Gives you a sense of the actual people and atmosphere in the article. Kudos to SFGate for this feature.