Leveraging my proven expertise in crafting and executing CRM solutions through post-sale management, business development, and leadership for an innovative corporation with a commitment to long-term success, while delivering superb Client Services through a focused, energized team. From General Manager of an established business to the key executive who works with a strong team to launch a new innovative platform, I thrive on the challenge of success.

• Over 15 years experience, with over 10 working with more than 1000 marketers and retailers.

• Repeatedly deliver enterprise-level solutions for merchants, advertisers, and manufacturers.

• Motivate, hire, train, and retain teams that produce superb customer satisfaction and retention.

• Extensive experience in all levels of executive management.

Founded in 2003 and based in San Francisco, Loyalty Lab is a leader in on-demand customer loyalty technology. Its Software-as-a-Service (SaaS) offerings reduce implementation time and expense, eliminate the need for new software or hardware, and scale to meet the needs of any company. Clients include 1-800-FLOWERS.COM, New York & Company, Spiegel Brands, Virgin America, and NVIDIA.

Supervised a dedicated team of representatives, across the country, to create new business opportunities for SHOP.com's Altura Network and Catalog City. Formed alliances with key industry leaders to expand the reach and profitability of the Altura Network. Opened new channels of distribution for Altura's proven platform. Provided and equip with value proposition materials.

Provided Client Services for outsourced e-mail, direct marketing, customer acquisition and retention, as well as decision support. Directed teams in California, Maryland, Massachusetts, and London. Successfully integrated support teams for 4 disparate product lines. Directed CRM activities for over 500 clients.

• Delivered CRM solutions for E*Trade, Dell, NTT, Allstate, among others

• Negotiated and delivered Business Development agreements with major Content and Affiliate providers

1999-2001 INKTOMI CORPORATION
Director, Merchant Services

Provided services for merchants seeking customer acquisition, marketing, and advertising. Developed team, strategies, and tools to support over 500 clients for Inktomi Commerce. Delivered key strategy decisions for pursuing new market opportunities, as well executing in a Business Development role with over 15 major corporations. Expanded staff and services into Europe and Asia.

• Supported relationships with American Express, Merrill Lynch, First USA

• Developed and negotiated over 100 business development agreements with high-profile merchants & content providers, such as Barnes & Noble and Amazon.com
  

Supervised over 40 employees in a fast paced, high-growth startup environment, including Client Services, Creative, QA, and Marketing. Brokered and executed relationships with over 200 high-profile clients, including AOL, MSN, Yahoo!, Eddie Bauer, Barnes & Noble, QVC. Developed all marketing plans, and built out complete support teams for multiple product lines.

• Developed and delivered strong acquisition & retention solutions, before such a market was even identified

• Successfully helped position company for $113 million sale
  

1988-1998 THE SHARPER IMAGE
Senior Manager, Alternative Media (1995-1998), as well as other positions

Responsible for the creation, marketing, and development of The Sharper Image e-commerce effort. Increased sales and profit on goods sold by over 200%. Expanded marketing through alliances with all major online services and media corporations. Oversaw multiple engineering and product development efforts, as well as hiring internal and external resources for multiple online catalog concepts, service solutions, and innovations.

• Online efforts and press releases increased company's stock price and market capitalization by over 100%

• Formed key strategic alliances with Apple, AOL, MSN, Compuserve, and others 

Simultaneously provided solutions to AOL, MSN, Yahoo!, and over 20 other portals, as well as top 10 online merchants .
Recruited multiple teams, in multiple companies, with over 50% of whom went on to management positions; less than 10% turnover in all teams
Awarded Computerworld Magazine’s Top 100 Award.
Multiple speaking engagements at Internet World, Apple WWDC, Macworld.
Awarded America Online’s Step Up To The Plate Award for Marketplace.

                           Skidmore College, Saratoga Springs, NY.

                           University Of Massachusetts, Boston.

                             Available upon request.